FAQ

Q: Do you ship internationally?

A: Yes, we can ship most countries in the world, please feel free to contact us you cannot find your location on website. Shipping costs will be added at checkout. We provide free shipping for orders over $70

 

Q: How long will it need to ship to your location?

A: Normally it would take 24 hours to process and additional 14-21 days to ship. Some district might take longer time, and 3-4 additional working days during peak seasons.

 

Q: Will my package be charged customs and import charges?

A: We are not sure of knowing if international orders need to be charged custom fees, and we also do not collect any related fees so no responsible for the customs fees.

 

Q: How can I pay for my order?

A: Currently we only accept PayPal, Visa and MasterCard

 

Q: What if I want to change my address?

A: You need to contact us within 24 hours after placing order, we are very happy to assist you, but once the order has been sent, it cannot be changed.

 

Q: How can I track my order?

A: We will send you a confirmation email once you place the order, and the tracking number and tracking link will be included in the email.

 

Q: What if I receive a defective product?

A: Please feel free to contact us if there is any issue regarding the product. Just remember to send the order number and video showing the issue. We will try our best to help you solve the issue.

 

Q: How long it might take to receive my refund?

A: Normally when we agree to refund, it might take 3-5 business to your account.